Contact information
Effective Date: January 1, 2022
At PureHand, we are committed to providing every customer with professional, friendly, and responsive support. Whether you have questions before placing an order or need assistance after your purchase, our Customer Care Team is here to help.
We believe that excellent customer service is just as important as offering premium-quality products. Every inquiry is handled with care, respect, and a commitment to finding the best possible solution.
Customer Support
Store Name
PureHand
Website
https://PureHand.store
Phone
(877) 764-3772
Business Address
11245 Rue des Grands Champs
Québec, QC G2A 2E7
Canada
Customer Service Hours
Our support team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Saturday
10:00 AM – 4:00 PM (Eastern Time)
Sunday & Public Holidays
Closed
Messages received outside business hours will be answered as soon as possible on the next business day.
Ways to Contact Us
Email Support
For the fastest assistance, please email us at:
Email support is recommended for:
- Order updates
- Product questions
- Return requests
- Refund inquiries
- Shipping assistance
- Warranty concerns
- General customer service
We aim to respond within 24 business hours.
Phone Support
Customer Service:
(877) 764-3772
Our representatives are available during normal business hours to assist with urgent questions regarding orders and products.
Order Assistance
If you contact us regarding an existing order, please include:
- Your full name
- Order number
- Email address used for purchase
- A brief description of your request
Providing this information helps us respond more efficiently.
Product Questions
Need help choosing the right towel?
Our team is happy to answer questions about:
- Product materials
- Cotton fabrics
- Towel sizes
- Absorbency
- Washing instructions
- Product recommendations
- Gift ideas
- Collection information
We want every customer to purchase with confidence.
Shipping Support
If you need assistance with your shipment, we can help with:
- Tracking updates
- Delivery estimates
- Shipping confirmations
- Lost packages
- Delayed shipments
- Incorrect deliveries
- Address corrections (before shipment)
Please include your order number whenever possible.
Returns & Refunds
If you wish to request a return or refund, please contact us before sending any item back.
Our support specialists will provide:
- Return instructions
- Return authorization (if applicable)
- Shipping guidance
- Refund updates
- Replacement options
PureHand proudly offers:
- Free Worldwide Shipping
- Free 30-Day Returns
- Customer-first support
Business Inquiries
For partnership opportunities, wholesale inquiries, media requests, or other business-related matters, please contact us via email.
We welcome opportunities to collaborate with businesses and organizations that share our commitment to quality and customer satisfaction.
Customer Satisfaction
Every customer is important to us.
Our goal is to provide:
- Professional customer service
- Friendly communication
- Prompt responses
- Fair resolutions
- Reliable support
- A smooth shopping experience from purchase to delivery
We continuously work to improve our products and services based on customer feedback.
Response Time
Typical response times:
- Email: within 24 business hours
- Return requests: 1–2 business days
- Shipping inquiries: within 1 business day
- Refund updates: 1–3 business days
- General inquiries: within 24 business hours
During holidays or promotional events, response times may be slightly longer.
Stay Connected
The easiest way to stay informed about your purchase is by checking the email address used during checkout.
We may contact you regarding:
- Order confirmation
- Shipping confirmation
- Delivery updates
- Return requests
- Refund notifications
- Customer support follow-up
Please ensure your email address is entered correctly when placing your order.
Our Commitment
At PureHand, we are dedicated to making every shopping experience simple, secure, and enjoyable. From the moment you place your order until it arrives at your door, our team is here to support you every step of the way.
If you have any questions, concerns, or feedback, we would be delighted to hear from you.
Thank you for choosing PureHand. We truly appreciate your trust and look forward to serving you with premium-quality home essentials designed for everyday comfort.