Effective Date: January 1, 2022

Welcome to PureHand. These Terms of Service ("Terms") govern your access to and use of our website located at PureHand.store, including all information, products, services, features, and content made available through the website.

By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree with any portion of these Terms, please discontinue use of our website.

1. About PureHand

PureHand is an online retailer specializing in premium household towels, cotton hand towels, plush towels, face towels, washcloths, and other carefully selected home textile products designed for everyday comfort and convenience.

Since our establishment in 2022, our mission has been to provide customers around the world with high-quality products, reliable customer service, and a seamless online shopping experience.

2. Eligibility

By using our website, you confirm that:

• You are at least 18 years of age or have permission from a parent or legal guardian.
• You have the legal capacity to enter into binding agreements.
• The information you provide is accurate and complete.
• You will use the website only for lawful purposes.

3. Acceptance of Orders

All orders placed through PureHand are subject to review and acceptance.

After an order is placed, you will receive an order confirmation email. This confirmation does not constitute final acceptance of your order.

We reserve the right to:

• Refuse any order
• Limit quantities purchased
• Cancel suspicious transactions
• Request additional verification before shipment

Orders are accepted only after payment has been successfully processed.

4. Product Information

We strive to present all products accurately.

However, slight variations may occur due to:

• Lighting conditions
• Photography
• Screen calibration
• Manufacturing updates
• Fabric texture
• Color representation

Minor differences between displayed images and actual products do not constitute product defects.

5. Pricing

All prices displayed on our website are listed in the applicable checkout currency.

Prices may change without prior notice.

We reserve the right to:

• Correct pricing errors
• Modify promotional pricing
• End sales campaigns at any time
• Cancel orders resulting from obvious pricing mistakes

If an order is affected by a pricing error, customers will be contacted before further processing.

6. Payments

We accept secure online payments through trusted payment providers.

Available payment methods may include:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Other secure payment options

Payment information is encrypted and processed securely through third-party payment processors.

PureHand does not store complete payment card information.

7. Shipping

We proudly provide:

• Free Worldwide Shipping
• Estimated delivery: 7–10 business days

Shipping estimates are approximate and may vary due to customs, weather conditions, carrier operations, or other circumstances beyond our control.

Additional shipping information can be found in our Shipping Policy.

8. Returns and Refunds

Customer satisfaction is important to us.

Eligible purchases are covered by our:

• 30-Day Free Return Policy
• Free Replacement Policy
• Free Refund Policy

Please refer to our Return & Refund Policy for complete details regarding eligibility and procedures.

9. Customer Responsibilities

Customers agree to:

• Provide accurate billing information.
• Provide correct shipping addresses.
• Monitor order confirmation emails.
• Cooperate with customer support if additional information is required.
• Avoid fraudulent purchases or chargeback abuse.

Failure to provide accurate information may delay or prevent delivery.

10. Account Security

Customers creating an account are responsible for maintaining the confidentiality of:

• Login credentials
• Passwords
• Account activity

Please notify us immediately if you suspect unauthorized access to your account.

11. Intellectual Property

All content displayed on PureHand.store, including but not limited to:

• Logos
• Branding
• Product descriptions
• Images
• Graphics
• Website design
• Icons
• Text
• Layouts

is the property of PureHand or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used commercially without prior written permission.

12. Prohibited Activities

Users agree not to:

• Violate applicable laws.
• Attempt unauthorized access to our systems.
• Distribute malware or malicious code.
• Scrape website content.
• Interfere with website functionality.
• Impersonate another individual.
• Submit false information.
• Abuse promotions or discounts.
• Engage in fraudulent transactions.

Violation of these Terms may result in immediate suspension or termination of access.

13. Third-Party Services

Our website may contain links or integrations with third-party services.

Examples include:

• Payment processors
• Shipping carriers
• Analytics providers
• Marketing platforms
• Social media platforms

We are not responsible for the content, policies, or practices of third-party websites.

Users access such services at their own discretion.

14. Privacy

Your use of PureHand.store is also governed by our Privacy Policy.

We are committed to protecting your personal information and handling your data responsibly in accordance with applicable privacy regulations.

15. Disclaimer of Warranties

Our website and products are provided on an "as available" and "as is" basis.

While we strive to provide accurate information and reliable services, PureHand does not guarantee:

• Continuous website availability
• Error-free operation
• Uninterrupted access
• Complete accuracy of all content

We continually improve our website and services but cannot guarantee absolute perfection.

16. Limitation of Liability

To the maximum extent permitted by law, PureHand shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Use of the website
• Inability to access the website
• Product misuse
• Shipping delays
• Technical interruptions
• Third-party service failures

Our total liability shall not exceed the amount paid for the affected order.

17. Force Majeure

PureHand shall not be held responsible for delays or failures resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Government actions
• Labor disputes
• Pandemics
• Customs delays
• Transportation interruptions
• Internet outages

We will make every reasonable effort to minimize the impact of such events.

18. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on this page.

Customers are encouraged to review these Terms periodically to remain informed.

Continued use of the website constitutes acceptance of any revised Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Canada, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved through the appropriate courts or legal authorities having jurisdiction.

20. Contact Information

If you have questions regarding these Terms of Service, please contact us.

PureHand

Website: PureHand.store

Email: support@PureHand.store

Phone: (877) 764-3772

Address:

11245 Rue des Grands Champs
Québec, QC G2A 2E7
Canada

Our customer support team is available to answer your questions and ensure you enjoy a secure and satisfying shopping experience with PureHand.