Shipping policy

Effective Date: January 1, 2022

Welcome to PureHand. We are committed to delivering your orders safely, efficiently, and as quickly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from PureHand.store.

By placing an order through our website, you agree to the shipping terms outlined below.

1. Free Worldwide Shipping

PureHand proudly offers FREE Worldwide Shipping on every order.

No minimum purchase is required.

There are:

  • No shipping fees
  • No hidden handling charges
  • No additional packaging fees

Our goal is to make shopping simple, transparent, and affordable for customers everywhere.

2. Shipping Destinations

We currently ship to customers in most countries and regions worldwide.

Available destinations include, but are not limited to:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • New Zealand
  • Germany
  • France
  • Italy
  • Spain
  • Netherlands
  • Belgium
  • Sweden
  • Norway
  • Denmark
  • Switzerland
  • Ireland
  • Austria
  • Japan
  • South Korea
  • Singapore
  • Malaysia
  • Vietnam
  • Thailand
  • Philippines
  • United Arab Emirates

If your country is unavailable during checkout, please contact our support team for assistance.

3. Order Processing Time

Orders are processed Monday through Friday, excluding public holidays.

Typical processing time:

1–2 Business Days

During peak shopping seasons, order processing may require additional time.

Customers will receive an order confirmation email shortly after successfully placing an order.

Once an order has been prepared for shipment, a shipping confirmation email will be sent.

4. Estimated Delivery Time

After processing, most orders arrive within:

7–10 Business Days

Delivery estimates are based on normal carrier operations and may vary depending on:

  • Destination country
  • Customs clearance
  • Weather conditions
  • Transportation delays
  • Local courier performance
  • Peak holiday periods

Delivery estimates are not guaranteed but represent our standard shipping timeframe.

5. Order Tracking

Once your order has shipped, a tracking number will be provided whenever available.

Customers can monitor shipping progress using the carrier's tracking service.

Please allow up to 48 hours for tracking information to become active after shipment.

If tracking information has not updated for several days, our support team will gladly assist you.

6. Shipping Carriers

To ensure reliable worldwide delivery, we work with trusted international logistics partners and local courier services.

Depending on your destination, your package may be delivered by different carriers selected based on efficiency and reliability.

Carrier selection may vary without prior notice.

7. Multiple Shipments

If your order contains multiple products, items may occasionally be shipped separately.

This helps us:

  • Reduce delivery delays
  • Ship products from the nearest fulfillment location
  • Improve delivery efficiency

Separate shipments do not incur additional shipping charges.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or Province
  • Postal code
  • Country
  • Phone number

Incorrect or incomplete addresses may result in delayed or unsuccessful delivery.

If you notice an error after placing your order, please contact us immediately. While we will do our best to update the address before shipment, changes cannot be guaranteed once an order has entered processing.

9. Customs, Duties, and Taxes

International shipments may be subject to customs inspections or local import regulations.

Any customs duties, import taxes, or government fees imposed by the destination country are the responsibility of the customer unless otherwise required by applicable law.

Customs processing may occasionally extend delivery times beyond our estimated schedule.

10. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Customs inspections
  • Airline or transportation disruptions
  • Natural disasters
  • Public holidays
  • High shipping volumes
  • Carrier operational issues

PureHand appreciates your patience should these situations arise.

11. Lost Packages

If your tracking information indicates that your package has been lost or if your order has not arrived within a reasonable timeframe, please contact us.

Our team will investigate with the shipping carrier.

If the shipment is officially confirmed as lost, we will provide either:

  • A replacement shipment at no additional cost, or
  • A full refund, based on your preference.

12. Damaged Deliveries

Although every order is carefully packaged, damage may occasionally occur during transit.

If your package arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging
  • Photos of the shipping label (if possible)

Once verified, we will arrange a replacement or issue a refund at no additional cost.

13. Incorrect or Missing Items

If you receive an incorrect product or discover that an item is missing from your order, please notify us as soon as possible.

After verification, we will promptly:

  • Ship the correct item,
  • Send any missing products, or
  • Provide an appropriate refund if necessary.

14. Failed Delivery Attempts

If a delivery cannot be completed because:

  • The recipient is unavailable,
  • The address provided is incorrect,
  • The package is refused,

the shipment may be returned to the carrier or fulfillment center.

Additional shipping arrangements may be required before reshipment.

15. Order Changes and Cancellations

Orders may be modified or canceled before they enter processing.

Once an order has been packed or shipped, changes or cancellations may no longer be possible.

If cancellation is unavailable, customers may still use our 30-Day Free Return Policy after delivery.

16. Shipping Restrictions

Certain regions may experience limited delivery availability due to:

  • Government regulations
  • Carrier restrictions
  • Remote locations
  • Temporary service interruptions

If we are unable to ship to your destination, our support team will contact you promptly to discuss available options.

17. Sustainability Commitment

Whenever possible, PureHand uses practical packaging methods designed to protect products while reducing unnecessary waste.

We continuously seek ways to improve packaging efficiency and support environmentally responsible shipping practices.

18. Customer Support

If you have any questions regarding shipping, delivery, or tracking, our customer support team is happy to assist.

PureHand

Website: PureHand.store

Email: support@PureHand.store

Phone: (877) 764-3772

Address:
11245 Rue des Grands Champs
Québec, QC G2A 2E7
Canada

We are committed to providing a reliable, transparent, and enjoyable shipping experience for every customer around the world.